Orders over $40 ship free to domestic US

FAQ

Shipping

What shipping options do you offer and what do they cost?

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We currently offer USPS First Class / Priority and UPS Ground shipping free on orders over $40 within the domestic United States, including Alaska and Hawaii. For orders below $30 there is a flat fee shipping: USPS First Class $5 or UPS Ground $10. Shipping is calculated based on final order value after any discounts are applied. 

Do you provide free shipping?

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Yes, orders over $40 (based on final order value after discounts) ship for free within the domestic United States, including Alaska and Hawaii.

Do you ship internationally?

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Yes, shipping costs internationally depend on the weight of the items ordered and the destination.  We never mark up international shipping - you pay what we pay. Simply contact us at info@eirnyc.com any time or call us at 917-657-1095 (M-F 9:00am-5:00pm EST) and we will provide the shipping options.

Can I expedite my order?

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We offer a variety of expedited shipping options through USPS and UPS, which are updated periodically to provide you with the best available prices. Available options for your region will be displayed in the Shipping section of Checkout. Please note that USPS and UPS have suspended their Service Guarantee for all shipments from any origin to any destination.

Where do you ship from?

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All packages ship from Norwalk, CT, USA.

What is the processing time?

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Order processing usually takes 24-48 hours after the order is placed - excluding major holidays.

Can I track my order?

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You will receive an order confirmation Email with a link to an Order Status page that displays the details and status of your order. When your order ships, the tracking information will display on the page and you will receive an automatic shipping confirmation email with tracking information.

Returns

What is your return policy?

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Return requests should be made within 14 days of receipt of purchase. After 14 days, please contact us to discuss the specifics of the issue. To complete your return, simply provide your receipt of purchase from Eir NYC and ship the unused portion back to us at 5 Mott Avenue, Norwalk, CT 06850. As long as the product is in its original packaging and does not show more than 14 days of use, we will provide a full refund once the return is received.

What is your exchange policy?

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Exchange requests should be made within 14 days of receipt of purchase. After 14 days, please contact us to discuss the specifics of the issue. To complete your exchange, simply provide your receipt of purchase from Eir NYC and ship the unused portion back to us at 5 Mott Avenue, Norwalk, CT 06850. As long as the product is in its original packaging and does not show more than 14 days of use, we will be happy to exchange it for another Eir NYC product.  Please provide a note as to which product you’d like to exchange for or e-mail us at info@eirnyc.com

I received a damaged product. How should I proceed?

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If there is an issue with any item, please let our Customer Experience team know by sending an email to info@eirnyc.com as soon as possible. Please include as many details as possible.  We will exchange the product or refund the cost as needed.

Online ordering

Can I use more than one promo code at a time?

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Promotion codes are limited to one code per order. All promotion codes are available for a limited time and cannot be used once expired.

What forms of payment do you accept?

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We accept Visa, Mastercard, Discover, American Express and Paypal. We also accept Shop Pay, Google Pay, Apple Pay, and Venmo Payments. At this time, we do not accept multiple forms of payment on a single order.

We also offer checkout using Shop Pay Installments, which allows splitting a purchase into 4 equal installment payments. You can choose this option when you checkout using Shop Pay.

Can I amend or cancel my order?

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Any amendments or cancellations to orders must be made within twenty-four hours of placing the order as we do our best to ship out within 24 hours. Please email info@eirnyc.com for questions or assistance.

How can I review my order history?

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Please log in to your Eir NYC account to view your order history.

How do I buy a gift card?

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To purchase a gift card, please add the item in the desired denomination to your shopping bag. Gift card codes will be emailed to the purchaser after the transaction is completed. You may choose to print or forward the gift card confirmation email to the recipient. 

How do I redeem a gift card?

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Gift cards may be redeemed at checkout by entering the gift card code in the text field labeled “Gift card or discount code” in the right-hand column.  Please contact us with any additional questions.

Is gift wrap and/or card available?

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Yes, we’re always happy to dress up your package for gifting and provide a hand written note.  Please provide the text for you note in the comments section when placing your order and any other special instructions. 

Product questions

Do your products have expiration dates?

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Because all Eir NYC products are 100% natural and use no chemical preservatives, we suggest that you use or discard your products within 12 months of purchase.

Does Eir NYC use Sulfates—SLS + SLES, Parabens, Formaldehydes, Formaldehyde-releasing agents, Phthalates, Mineral Oil, Retinyl Palmitate, Oxybenzone, Coal Tar, Hydroquinone, Triclosan, Triclocarban, Undisclosed synthetic fragrances or colorants?

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Yuck, no! Our products are 100% pure and natural.

Do you test your products on animals?

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No WAY!!!  We do not ever test our products on animals.

Sometimes my products look slightly different or smell sightly different than previous purchases - is that a problem?

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Because these oils are made up of powerful botanicals and extracts, the color and or scent can vary slightly from batch to batch.

Buy now, pay later

What is buy now, pay later with Shop Pay Installments?

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Quick approval, easy payments, no hidden fees.

When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.

Are there late fees?

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No, there are no late fees if you miss a scheduled payment.

What is the option to pay in installments on Shop Pay?

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When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

What if I make a return on a purchase made through Installments with Shop Pay?

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If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

- A smaller payment balance on the final payment

- Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

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The installments option on Shop Pay is available on debit and credit cards.

Have more questions?

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For questions about installment payments on Shop Pay, visit shop.affirm.com/help

For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay

Other questions

How do I subscribe or unsubscribe to the Eir NYC email list?

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You can easily subscribe to our emails by clicking on our subscribe form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking the "unsubscribe" link at the bottom of our emails or contact us at info@eirnyc.com.

Can I purchase Eir NYC on Amazon?

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Sure. Our authorized Amazon partner is Sayn Beauty.

How do I review a product?

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Simply go the product page of any product you’d like to review and scroll down to towards the bottom of the page.  If you need help, just e-mail us at info@eirnyc.com any time, or call us at 917-657-1095 (M-F 9:00am-5:00pm EST)

Still have questions?

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If you have additional questions, please email us at info@eirnyc.com or view the Contact us page

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