FAQ, Frequently asked Questions, Shipping, Returns • Eir NYC

We currently offer USPS First Class / Priority and UPS Ground shipping free on orders over $40 within the continental United States, including Alaska and Hawaii. For orders below $40 there is a flat fee shipping: USPS First Class $5 or UPS Ground $10. Shipping is calculated based on final order value after any discounts are applied.
Estimated shipping dates are provided by the shipping carrier - delivery window may vary up to 5 days.
Yes, orders over $40 (based on final order value after discounts) ship for free within the continental United States, including Alaska and Hawaii.
Yes, shipping costs internationally depend on the weight of the items ordered and the destination. We never mark up international shipping - you pay what we pay. Simply contact us at info@eirnyc.com any time or call us at 917-657-1095 (M-F 9:00am-5:00pm EST) and we will provide the shipping options.
We offer a variety of expedited shipping options through USPS and UPS, which are updated periodically to provide you with the best available prices. Available options for your region will be displayed in the Shipping section of Checkout. Please note that USPS and UPS have suspended their Service Guarantee for all shipments from any origin to any destination.

All packages ship from Norwalk, CT, USA.
Order processing usually takes 24-48 hours after the order is placed - excluding major holidays.
You will receive an order confirmation Email with a link to an Order Status page that displays the details and status of your order. When your order ships, the tracking information will display on the page and you will receive an automatic shipping confirmation email with tracking information.

Return requests should be made within 14 days of receipt of purchase. After 14 days, please contact us to discuss the specifics of the issue. To complete your return, simply provide your receipt of purchase from Eir NYC and ship the unused portion back to us at 5 Mott Avenue, Norwalk, CT 06850. As long as the product is in its original packaging and does not show more than 14 days of use, we will provide a full refund once the return is received.
Exchange requests should be made within 14 days of receipt of purchase. After 14 days, please contact us to discuss the specifics of the issue. To complete your exchange, simply provide your receipt of purchase from Eir NYC and ship the unused portion back to us at 5 Mott Avenue, Norwalk, CT 06850. As long as the product is in its original packaging and does not show more than 14 days of use, we will be happy to exchange it for another Eir NYC product. Please provide a note as to which product you’d like to exchange for or e-mail us at info@eirnyc.com

If there is an issue with any item, please let our Customer Experience team know by sending an email to info@eirnyc.com as soon as possible. Please include as many details as possible. We will exchange the product or refund the cost as needed.

Promotion codes are limited to one code per order. All promotion codes are available for a limited time and cannot be used once expired.
We accept Visa, Mastercard, Discover, American Express and Paypal. We also accept Shop Pay, Google Pay, Apple Pay, and Venmo Payments. At this time, we do not accept multiple forms of payment on a single order.
We also offer checkout using Shop Pay Installments, which allows splitting a purchase into 4 equal installment payments. You can choose this option when you checkout using Shop Pay.
Any amendments or cancellations to orders must be made within twenty-four hours of placing the order as we do our best to ship out within 24 hours. Please email info@eirnyc.com for questions or assistance.
Please log in to your Eir NYC account to view your order history.

To purchase a gift card, please add the item in the desired denomination to your shopping bag. Gift card codes will be emailed to the purchaser after the transaction is completed. You may choose to print or forward the gift card confirmation email to the recipient.
Gift cards may be redeemed at checkout by entering the gift card code in the text field labeled “Gift card or discount code” in the right-hand column. Please contact us with any additional questions.
Yes, we’re always happy to dress up your package for gifting and provide a hand written note. Please provide the text for you note in the comments section when placing your order and any other special instructions.

Because all Eir NYC products are 100% natural and use no chemical preservatives, we suggest that you use or discard your products within 12 months of purchase.
Yuck, no! Our products are 100% pure and natural.
Any amendments or cancellations to orders must be made within twenty-four hours of placing the order as we do our best to ship out within 24 hours. Please email info@eirnyc.com for questions or assistance.

No WAY!!! We do not ever test our products on animals.
Because these oils are made up of powerful botanicals and extracts, the color and or scent can vary slightly from batch to batch.

You can easily subscribe to our emails by clicking on our subscribe form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking the "unsubscribe" link at the bottom of our emails or contact us at info@eirnyc.com.
Simply go the product page of any product you’d like to review and scroll down to towards the bottom of the page. If you need help, just e-mail us at info@eirnyc.com any time, or call us at 917-657-1095 (M-F 9:00am-5:00pm EST)

If you have additional questions, please email us at info@eirnyc.com or view the Contact us page

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