Shipping Rates + Return Policy
✈ Shipping Rates ✈
Estimated shipping dates are provided by the shipping carrier - delivery window may vary up to 5 days.
US Domestic, including AK and HI: Orders over $40 ship free
US Non-Domestic: Orders over $75 ship free
Global Regions: Shipping calculated at checkout
Shipping is calculated on final order cost after any discounts are applied
♻️ Greener, more sustainable shipping ♻️
We’ve removed over 90% of the plastic from our shipping materials, swapping out the plastics for biodegradable paper materials
Returns or Exchanges
Return and exchange requests are only made within 14 days of receipt of purchase. After 14 days, we won't be able to accept any return requests.
To be eligible for a return, your item only slightly used (tested). It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase from Eir NYC online shop.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@eirnyc.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Securely wrap the package and send your return to the address below via Fed Ex or UPS for your protection and to ensure prompt credit. Eir NYC is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, and order number.
All returns should be addressed to:
5 Mott Ave., floor 1
Norwalk, CT 06850
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We only accept returns for items purchased through www.eirnyc.com. If you purchased an Eir item from a retail partner, please contact that retailer directly.